| • |
A commitment to providing you and your family excellent quality, service and security. |
| • |
Staff members are always helpful, friendly and courteous. |
| • |
A home visit by a staff supervisor is arranged promptly and at your convenience to determine your unique situation and needs. |
| • |
An easy to understand service plan and agreement detailing what services will be provided based on those unique needs. |
| • |
Privacy and confidentiality of personal information is assured. |
| • |
There are regular and frequent assessments of your situation. |
| • |
A manager is on call 24 hours a day, 7 days a week. |
| • |
Each visit is authorized by you with your signature. |
| • |
Billing procedures are easy to understand. |
| • |
The company uses full and part time regular employees (not independent contractors). |
| • |
All staff are supervised and supported by trained managers who make regular visits. |
| • |
All staff are required to attend monthly in-service training. |
| • |
All employees are insured. |
| • |
All employees wear a uniform and a name badge. |
| • |
All employees must pass drug screening, comprehensive criminal background checks, and driver’s license checks. |
| • |
All employees have valid driver's licenses and maintain automobile insurance. |
| • |
You have access to resources that will help support you and your family. |
